Delivering on time this festive season

Updated: Sep 27, 2021

Customer satisfaction and loyalty is higher when parcels arrive on time, so we’re here to help you manage your customers’ expectations. Letting them know when they need to order by gives their items the best chance of arriving in time for Christmas day and avoiding disappointment . We anticipate significant volumes of parcels over the peak shopping so we strongly recommend you:

Familiarise yourself with our key sending cut-off dates and recommended cut-off dates for targeted delivery by Christmas Day and plan accordingly

Include a buffer to avoid customer disappointment due to unforeseen delays, or to allow your customers time to arrange for any re-deliveries or collections if they’re not home to receive their parcel.

Communicate cut-off dates early and update your website to include your recommended customer order date to target delivery by Christmas.

Finally, review your order notifications to ensure you’re communicating correctly at key moments in the delivery journey. Visibility over when an order has been received, processed and picked up by one of our couriers can help reduce any frustration your customers have over their parcel.

We at The Toy Kingdom are actively delivering via NZ Post and strive to get your parcels delivered on time. We also have personal dropoff contactless delivery system in place for our Auckland customers within 25 kms radius of Auckland CBD.

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